Your privacy is important to us

INTRODUCTION
This Privacy Policy explains how we (Mrs Potts Chocolate House Ltd) collect, use, disclose, and safeguard your information when you visit our website www.mrspottschocolatehouse.co.uk.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site. We reserve the right to make changes to this Privacy Policy at any time and for any reason.

WHAT DATA DO WE COLLECT? 
Mrs Potts Chocolate House collects a range of information such as, but not limited to, the following;

  • Your name, 
  • Billing address
  • Shipping address, 
  • Email address,
  • Phone number,
  • Credit card/payment details,
  • Website visitor behaviour.

HOW DO WE COLLECT YOUR DATA?
We collect data when;

  • You use or view our website via your browser’s cookies,
  • You place an order for any of our products or services,
  • You subscribe to our mailing list.

HOW WILL WE USE YOUR DATA?
We collect your data so that we can;

  • Send you information about your account and order,
  • Respond to your requests, including refunds and complaints,
  • Process payments and prevent fraud,
  • Comply with any legal obligations we have, such as calculating taxes,
  • Email you with special offers and information on new products and products you may be interested in.

We store information about you for only as long as we need the information for the purposes for which we collect and use it, or for as long as we are legally required to continue to keep it (whichever is longest). For example, we will store order information for a minimum of 5 years for tax and accounting purposes.

MARKETING
Mrs Potts Chocolate House would like to send you marketing information about products and services of ours that you may be interested in. If you have agreed to receive marketing, you can always opt-out at a later date. An unsubscribe option will be included within any marketing email that we send. This can be used opt-out of receiving marketing emails from us.
We will only send you marketing information if you chose to opt-in.

WHAT ARE YOUR DATA PROTECTION RIGHTS?
The right to access: You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.
The right to erasure: You have the right to request that we erase your personal data, under certain conditions. We will legally not be able to erase date that we are legally required to keep.
The right to restrict processing: You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
The right to object to processing: You have the right to object to Our Company’s processing of your personal data, under certain conditions.
The right to data portability: You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions
If you make a request exercising any of these rights, we have one month to respond to you. To exercise any of these rights, please contact us via email: info@mrspottschocolatehouse.co.uk

HOW DO WE USE COOKIES?
Cookies are text files stored on your computer to collect standard internet log information and visitor behavior information. They are not personally identifiable to you but help us to make our website more personalised to you. Mrs Potts Chocolate House uses cookies in a range of ways to improve your experience on our website.

EMBEDDED CONTENT FROM OTHER WEBSITES 
Content on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

PAYMENTS
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
Please see the PayPal Privacy Policy for more details.

Last Updated 31/01/2021